ONE STANDARD MUAYTHAI
Command Hub Refunds
Version: 1.0
These terms apply globally to all paid registrations, bookings, applications, memberships, licences, courses, programmes, tickets, passes, access rights, services and other paid activities made through the HeadTech platform.
This includes, without limitation:
Each such person or organisation is referred to as a Registrant.
A Registrant may also be a Learner under the HeadTech Terms & Conditions where applicable.
For the purposes of these terms, the relevant product, service, membership, licence, course, programme, Competition, Event or other paid offering is referred to collectively as an Activity, except where a provision expressly applies only to a particular type of Activity.
These terms apply regardless of the country or jurisdiction from which the Registrant accesses or uses the HeadTech platform, subject always to any mandatory rights or requirements imposed by applicable local law.
A registration, booking, membership, licence, course enrolment, Event registration or other purchase made through HeadTech becomes confirmed once the applicable payment has been successfully processed, unless otherwise stated by HeadTech or the relevant Federation, Organiser, education provider or other authorised provider.
By completing a payment, the Registrant acknowledges and agrees to:
Payments may be processed through HeadTech's payment infrastructure and approved third-party payment providers, including Stripe and other regional or international payment providers.
HeadTech does not collect or store full payment card details. Payment credentials are handled directly by the applicable payment provider.
Different payment methods, currencies, processing times and transaction charges may apply depending on the Registrant's country, payment provider and selected payment method.
Refund eligibility depends on:
Unless otherwise stated or required by applicable law, completed payments are subject to the following principles.
Confirmed Competition or Event registrations are non-refundable unless:
A Registrant's withdrawal, non-attendance, change of personal circumstances, failure to participate or failure to meet participation requirements does not, by itself, create an entitlement to a refund.
Where a Registrant voluntarily withdraws from a course or education programme before it commences and a refund is approved, the refundable amount may be reduced by any non-recoverable payment-processing fees actually incurred in connection with the original transaction, where permitted by applicable law.
Once a course or programme has commenced, or where course materials, assessments, digital content or other paid resources have already been accessed, refunds may be limited or unavailable unless otherwise stated or required by applicable law.
Where membership, federation registration, licensing or another paid status is required before registering for another Activity, the membership, registration or licence fee is treated as a separate transaction.
Withdrawal from a course, Competition, Event or other Activity does not automatically cancel or refund an active membership, licence or registration.
Membership, federation registration and licence fees may be non-refundable once activated, subject to the applicable terms and mandatory local law.
Where a Registrant purchases multiple items, including membership together with a course, Competition, Event or other Activity, each item may be treated separately for refund purposes.
A refund relating to one Activity does not automatically create an entitlement to a refund of another Activity.
Where a refund is permitted and non-recoverable payment-processing fees were incurred in connection with the original transaction, those fees may be deducted from the amount refunded where:
Nothing in these terms excludes, restricts or limits any mandatory right or remedy available to a Registrant under applicable law.
The relevant Federation, Competition Organiser, Event Organiser, education provider or other responsible party is responsible for the organisation, delivery, postponement and cancellation of an Activity under its control.
If an Activity is cancelled, the responsible party is responsible for determining and funding any refunds required by:
Where HeadTech is required or instructed to process such refunds, HeadTech may facilitate the refund through the original payment method or another lawful and appropriate method on behalf of the responsible party.
The responsible party remains responsible for ensuring that sufficient funds are available to meet all applicable refunds and associated payment-processing or transaction costs.
Postponement or rescheduling of an Activity does not automatically create an entitlement to a refund unless:
By creating, publishing, offering or operating an Activity through HeadTech, the relevant Federation, Organiser, education provider or other responsible party accepts responsibility for financial obligations arising from that Activity.
This includes, where applicable:
Where permitted by applicable law and the applicable commercial agreement, HeadTech may deduct, reserve or set off such amounts against funds otherwise payable to the relevant party.
If available funds are insufficient, the responsible party remains liable for the outstanding amount.
HeadTech may facilitate the collection of payments through approved third-party payment providers, including Stripe and other regional or international payment providers.
Payments collected through the platform may be settled to the relevant Federation, Organiser, education provider or other authorised recipient in accordance with the applicable commercial agreement.
Settlement may occur monthly, quarterly or according to another reasonable settlement period agreed with the relevant recipient.
Settlement may be subject to:
The settlement of funds does not transfer, reduce or extinguish the relevant party's responsibility for:
Where permitted by applicable law and the applicable commercial agreement, HeadTech may reasonably reserve, withhold or deduct amounts from funds pending settlement where necessary to account for known or reasonably anticipated liabilities.
Settlement of funds to a Federation, Organiser, education provider or other authorised recipient does not extinguish or limit liability arising from the relevant Activity.
If a refund, chargeback, payment reversal, fee, regulatory cost or other liability arises after funds have been settled, the relevant responsible party remains liable for the applicable amount.
Where permitted by applicable law and the applicable commercial agreement, HeadTech may:
The relevant party agrees to reimburse HeadTech for amounts HeadTech is required to pay or incur in connection with an Activity where those amounts are the responsibility of that party.
Where HeadTech processes a refund on behalf of a Federation, Organiser, education provider or other responsible party, HeadTech will use reasonable efforts to return the refundable amount through the original payment method or another appropriate method where necessary.
The time taken for the Registrant to receive the refund may depend on:
The date on which HeadTech initiates a refund may therefore differ from the date on which the Registrant receives the refunded amount.
Where permitted under the applicable policy and applicable law, non-recoverable payment-processing fees incurred in connection with the original transaction may be deducted from the refundable amount.
Foreign exchange movements, currency conversion costs or bank charges may affect the final amount received where a payment and refund involve different currencies or international payment systems.
Any additional payment-processing costs, transaction fees or other costs associated with a refund may be charged to or deducted from the relevant responsible party where those costs are its responsibility.
The relevant Federation, Organiser, education provider or other responsible party may change aspects of an Activity, including:
Such changes remain subject to applicable law and any terms communicated to Registrants.
Where a material change gives rise to a mandatory refund, cancellation right or other remedy under applicable law or the applicable Activity refund policy, the relevant responsible party remains responsible for providing that remedy.
Unless expressly agreed otherwise in writing, HeadTech provides technology infrastructure, registration systems, record-management services and payment facilitation services used by Federations, Organisers, education providers and other authorised parties.
HeadTech is not automatically the organiser, promoter, educator, governing body, licensing body, merchant, supplier or operator of an Activity merely because the Activity is listed, administered or paid for through the HeadTech platform.
The relevant Federation, Organiser, education provider or other responsible party remains responsible for matters under its control, including:
Where HeadTech itself expressly provides, supplies or operates an Activity, HeadTech will assume the responsibilities applicable to it under the relevant agreement and applicable law.
Payments made through HeadTech may be processed by third-party payment providers.
The processing of a payment may be subject to:
HeadTech does not guarantee the processing time of:
where those processes depend upon a third-party payment provider, financial institution or payment network.
HeadTech does not collect or store full payment card numbers, card security codes or card authentication credentials.
Prices may be displayed or charged in different currencies depending on the Activity and the Registrant's location.
The Registrant is responsible for any applicable:
unless expressly stated otherwise.
Federations, Organisers, education providers and other responsible parties remain responsible for any taxes, reporting obligations or regulatory charges attributable to them under applicable law.
HeadTech may collect or remit taxes where required by applicable law.
A Registrant should first contact the relevant Federation, Organiser, education provider or HeadTech regarding any payment or registration issue.
Where a Registrant initiates a chargeback, payment dispute or reversal through their payment provider, the party responsible for the underlying Activity remains responsible for any resulting liability where applicable.
HeadTech may provide relevant registration, transaction and payment information to:
where reasonably necessary and lawful to investigate or respond to a payment dispute, chargeback, fraud allegation or regulatory enquiry.
Any chargeback fees, penalties or related costs attributable to an Activity may be charged to the party responsible for that Activity.
Fraudulent, abusive or repeated misuse of chargeback mechanisms may result in restriction or suspension of platform access, subject to applicable law.
Payment and registration through HeadTech does not necessarily guarantee:
where these are subject to eligibility, assessment, selection, qualification, capacity, compliance, attendance, performance or other requirements established by HeadTech or the relevant Federation, Organiser, education provider or governing body.
Where participation, membership, access or accreditation is refused or withdrawn, any entitlement to a refund will be determined by applicable law and the relevant registration, membership, course, Activity or refund policy.
These terms are intended to operate internationally.
Consumer protection, cancellation, refund, digital service and payment laws vary between countries and jurisdictions.
Nothing in these terms is intended to exclude, restrict, waive or limit any mandatory consumer or other legal right that cannot lawfully be excluded, restricted, waived or limited.
Where the law applicable to a Registrant provides a mandatory:
that right will apply notwithstanding any conflicting provision of these terms.
Where a provision of these terms is unenforceable in a particular jurisdiction, that provision will be interpreted or limited to the minimum extent necessary while the remaining provisions continue to apply.
HeadTech, a Federation, Organiser, education provider or other authorised provider may publish additional terms relating to a particular Activity, country or jurisdiction.
These may include:
Where such terms are expressly presented or made available to the Registrant before or during registration, those terms apply to the relevant Activity in addition to these general HeadTech terms.
Where there is a conflict between these global terms and a specific Activity or jurisdictional policy, the specific policy will govern that Activity or jurisdiction to the extent required by applicable law.
These terms are intended to provide a global framework for registrations and payments made through HeadTech.
HeadTech Pte Ltd is incorporated in Singapore.
Unless otherwise required by mandatory local law or expressly provided in an applicable commercial agreement, these terms and the contractual relationship between HeadTech and the Registrant will be governed by the laws of Singapore.
Nothing in this section prevents a Registrant from exercising mandatory consumer or statutory rights available to them under the laws that apply in their country or jurisdiction.
HeadTech may update these terms periodically to reflect:
The version applicable to a transaction will generally be the version in effect when the relevant registration or purchase is completed, except where changes are required by applicable law.